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September 2010 Yahoo Store News Part 2

Welcome

50 Quick and Easy Tips For Converting More Sales This Holiday Season

With Black Friday and Cyber Monday only 7 weeks away, we wanted to give you 50 quick tips that you can start implementing today to increase sales this holiday season.

You can order a downloadable version of this list which contains zero images for easy printing as well.

Thank you for reading our newsletter and please remember that we are here to help you in any way that we can. We have started Feature Fridays to help store owners win up to $500 in FREE programming each and every week for their online stores. Plus, if you need a new site design, give us a call at 1-888-312-7839 because we have a holiday special that starts TODAY and will not last long.

Get 15% of any design package or Level Up For Free (You could save up to 33% off a new design!!).

 Without further ado, I offer to you.... 50 Quick and Easy Tips For Converting More Sales This Holiday Season

 

1. Coupons

Yes, it's that time of the year and everyone is looking for coupons! Make sure you create a special coupon page using keywords your customers are using. Link up this coupon page to your checkout pages for those customers looking for a last minute deal instead or have them quickly sign up for your newsletter and instantly receive a coupon in their mailbox. Selling specifically to men? A recent article found that more men are using online coupons.

2. Gifts For – Her, Him, Them, etc.

Make it easy for your customers to find exactly the right gift for the person they are shopping for. Create special categories filled with gifts for him, her, them, little ones, and teenagers too.

3. Gifts By Price

In this economy, everyone is on a budget. Many shoppers will be looking for gifts in a certain price range. Make sure they find those items fast!

4. Gift Cards

Not everyone knows exactly what to get their favorite family member but they your store! Sell them a gift card instead and make it super easy for them to give the right gift to the right person.

5. Cross Sells

Make sure you have your cross sells set up properly. While showing them Item A we also want to sell them Item B and C as well.

6. Free Shipping - Titles

Offer free shipping? Make sure to flaunt it in your meta tags and product descriptions. This way when customers are using keywords to find your products, your page will stand out from the competitors.

Free Shipping in Title

7. Navigation by Revenue

Many store owners ask, "How should I list my categories in the left navigation bar?" That's easy! By Revenue! Place the categories that sell closer to the top of the page so customers can find those categories faster.

8. Search Bar

Make sure you search bar is easy to find and easy to use. Customers coming to your website don't have time to "shop around." Let them find what they are looking for quick and easy.

Searcch

9. Answer Questions

Take a look at your product descriptions. Do they answer your customer's questions? Do you get phone calls about specific products? Add those questions and answers to those products. Not only will it provide great content for your website but, it will also help convert those customers who are too lazy to pick up the phone and call you. Remember to also use keywords your customers are using to find your products. Great article shows you the 4 biggest keyword research mistakes.

10. Video

Use video to demonstrate your products and show how great they really are. You don't have to invest a fortune in a good camera. A simple HD Flip Camera for $150 or less will do the job. Remember, its quality of content that matters most.

11. Product Availability

Is this item in stock? Make sure your customers know without having to ask or think about.

Available

12. Rotating Banner on Your Home Page

Use a rotating banner on your home page to grab your customer's attention, alert them to special deals and steals, and convert more sales.

Rotating Banner

13. About Us Information

Don't be afraid to show your customers WHO YOU ARE. Take a picture and put it on your website. Tell them how you got started and why you love doing what you do. Remember, people want to purchase from other people that they LIKE, KNOW, and TRUST!

14. Privacy Policy

When was the last time you updated this page? Do you let your customers know how you protect their information? What do you do with their credit card information? How do you make sure they are safe? Give your customers a warm and fuzzy feeling all over.

15. Return Policy

You would be amazed at the amount of websites that do NOT have a return policy. Take a look at Zappos and how they handled returns. Buy it all and return anything at all that you don't want. Now that gives a customer every reason to purchase from you and makes them feel nice and secure too.

16. Guarantee

If I purchase something from Best Buy or WalMart down the street, I know that they will guarantee the product will work. Do you do the same? Don't be afraid of customers who take advantage of your guarantee. Be more afraid of the customers who leave your website because you don't make them feel comfortable with their purchase.

Guarantee

17. Additional Informational Pages

Don't be afraid of creating additional informational pages that help your customer find the answers they are looking for. Make your website nice, neat, and user friendly too. The goal is to give your customers a nice warm and fuzzy feeling so that they give you their credit card information.

18. Toll Free Number

Invest $10 a month for a toll free number and instantly increase your creditability (and conversion rates too)

19. Live Chat

Customers are going to have questions as they browse through your website, the live chat icon allows them a quick and easy way for them to ask for questions. Think about the last time you were in a store and had a quick question. If only you could find a salesperson....

20. Email Address

Do NOT use a Gmail address. Let me repeat. Do NOT use a Gmail address. Use info@yoururl.com or sales@yoururl.com You can then use your Gmail to send and receive email but, it looks more professional on your website.

21. Contact Information – Name, Phone Number, Address, Email

Sometimes customers just want to know you are a real business. Give them a real name of someone they can contact, a phone number, address, and email. If you work out of your house, go to your local UPS store and purchase a mailing address from them to use on your website.

Contact Us

22. Shipping Page

Make sure you create a specific shipping page that contains all information about shipping your product. How soon does your product ship out? How long does shipping take? How do you ship your products? Where do you offer shipping?

23. Tracking Information

Customers want to know that their item is on the way. Make sure to update their tracking information ASAP. Let your customers know on your website how often they will be updated and how they will receive the updates.

24. Offer Free Shipping

Most shoppers online are getting to the point where they refuse to pay for shipping. Offer free shipping after they purchase a certain amount. Not only will this help you increase your average order value but, it will also help you to convert more customers!

25. International Shipping

Yes, fraud happens more with international shipments but, there are many tools available to help you fight fraud. So, now you have to look and see... Are your customers international? Are you giving up sales by not offering international shipping? Do some keyword research on Google and you may be surprised. For instance, a little bit of keyword research on dog collars and I learned that the United Kingdom is HOT! Are you marketing to them? Are you shipping to them?

International Shipping


*Hot Tip* While you are there, click on the region United States and you can learn what are the hottest states to sell Leather Dog Collars too. Who knew they were so popular in Texas, New Jersey, and Illinois? Are you marketing these areas specifically?

Regional

26. Military Shipping

With so many family members in the military, does your store offer shipping to APO/FPO addresses? Not many stores do and this could be one way to stand out in the crowd.

27. Faster Shipping

Instead of offering only Ground, make sure you also offer Overnight Shipping as well. Last minute shoppers are out there looking for stores to help them get the right present to the right person at the right time.

28. Shipping Deadlines

Clearly state all shipping deadlines on your website for your customers. Make sure they understand that if they want their item to arrive in time for Christmas, they must purchase by this date and ship Ground. Or they can purchase on this date and upgrade their shipping.

29. Shopping Cart Trust

Add trust seals to your shopping cart to instill trust. Security badges, shopping with confidence, guarantee signs, etc are great way to let them know they can trust you. Just don't overdo it and make them think the opposite.

30. Custom Cart Buttons

Still using a boring grey add to button? SPRUCE IT UP! Match your website, make it stand out, and for goodness sakes....test test test. Try out this download with 200 different add to cart buttons.

Add To Cart

31. Custom Checkout Buttons

You have spruced up the add to cart button, now make sure your checkout matches by creating custom checkout buttons as well. It's a quick, simple, and easy way to increase conversions.

32. Make buttons bigger

You know the phone call. Your customer calls asking a question even though the website says RIGHT THERE what the answer is. That is because your customers aren't reading. They are scanning. So make sure to put all your call to action buttons nice and big so they do not have to search for them! 

33. Registration

Using registration on your website during the checkout process is a wonderful way to increase sales, especially when you have a lot of repeat business. However, there are a few simple rules to keep in mind. NEVER require them to log in. NEVER require them to have an account with you. ALWAYS make it easy for them to find the quickest and easiest way to check out.

Register as Guest

34. Decode CVV

What the heck is a CVV? We know what it is. We work with them every single day but, your average every single day shopper needs a reminder.

35. Sales Tax

Do you charge sales tax? If so, how much? To whom? Do you tell your customers that you don't charge sales tax? Test it out and see if it increases your sales. See how this website gives their customers all the reasons why they should shop with them? Why should your customers choose you over the competition?

Why Choose You?

36. Gift Options

Do you offer gift wrapping? Make sure to let your customers know if you will include a gift message, gift wrapping, and how much you charge for it.

37. Shopping Search Engines

Make sure your feeds are ready to go and your products are in the shopping search engines, including Google Shopping. This way when customers are looking for a deal, they find your website. When customers are searching for keyword phrases, they find your website. When customers need your products, they find you!

38. One Day Only Sales

Offer one day only sales to increase traffic to your website and sales.

39. Thank you letters

A small hand written letter saying, "Thank you for your order John!" can go a long way and give you more repeat business.

40. Newsletter - Email Marketing

Not everyone coming to your website is going to purchase from you. The average conversion rate is somewhere between 1.5% - 3%, depending on who you ask. This means that for every 100 people who visit your website, only 1 - 3 are going to purchase. That means that 97-99 are not. That means that 97 - 99 people out of 100 are gone forever....UNLESS you can get them to sign up for your email marketing list. Offer coupons, offer gifts, offer contest, or whatever else to get them on your list so that you can market to them over and over again.

Newsletter

41. Blog

Your blog is the home base for all of your social networking. When you Tweet and send a link to a video, you don't send them to YouTube. You put them video on your blog and send them to your blog. When you tell your friends about a great picture on Facebook, you put it on your blog and send them there. Use your blog as the home base of all you do and let your customers get to know, like, and trust you. Excellent article explains the signs that blogging is not only alive but, more critical than ever.

42. Facebook

There are over 500 million active users on Facebook. If your business isn't on there, why not? Facebook is a great way to connect with your customers, let them know about new products coming out, give them the inside scoop on sales, and allow you to grab those sales before your competition!

43. Twitter

As of February of 2010, there are more than 50 million tweets sent out per day. Use Twitter to connect with your customers. The rule of thumb is to follow your customers to where they hang out. If they start hanging out at joeschmoe.com, then you need to as well.  

44. YouTube

YouTube is the second largest search engine. Post videos on YouTube showing product demonstrations, giving product reviews, answering questions, and allowing your customers to find the information they need from you instead of your competition. As an extra bonus, your videos may get picked up in the universal search rankings as well.

45. Copyright

When was the last time you updated your copyright date? I was just on a site about to order last week and noticed the copyright date. I left the site immediately and they lost the sale. Check this NOW. Would you order from these websites?

Copyright Dates

46. Dated products

This website sold me in a magazine. I went to the website to purchase but, got scared off after seeing several products "outdated" like the one below.

Outdated

47. Top 10 Landing Pages

One quick trip to Google Analytics and you can learn what your Top 10 Landing Pages are. Now take a look at your pages and see how you can make those pages absolutely perfect converting pages as well!

48. Top 10 Exit Pages

Same place just one down, what are your Top 10 Exit Pages and why? Fix those first.

Top 10 Exit and Landing Pages

49. Boost your website download speed

Website performance affects everything. Most of your shoppers will give you two seconds before they are OUT OF THERE. Optimize the design, programming, and flow of your website so that everything downloads nice and smoothly. Work with a developer that knows and understands RTML, CSS, and importance of bringing it all together to bring you higher conversions and rankings. Read this article explaining how Google is Really Taking Speed Seriously.

50. Updated Design

When was the last time you gave your website an updated look? Sometimes small changes can have a big effect. Don't let your customers think you have long forgotten about your website. Give it a fresh new look for holidays.

Need some help? Contact us today by calling 1-888-312-7839 because we have a holiday special that starts TODAY and will not last long.

Get 15% of any design package or Level Up For Free (You could save up to 33% off a new design!!).

We want to help you get ready for the holidays and we have hired two brand new designers with lots of experience that will blow you away (check out some of our new designs on our portfolio!!)! Their designs focus on usability, conversions, and optimization for the search engines.

What are you waiting for? Let's get started right now!! Call 1-888-312-7839

Sincerely,

Shawna Seigel

Shawna Seigel
(Formally Shawna Fennell but, I got married on the Fourth of July!) Click To See Pictures


Do you Twitter? Follow 1 Choice for headlines only. If you want to get our blog postings and want to get personal with me, follow Shawna Seigel.

P.S.

Want to win up to $500 in programming for your Yahoo Store?

Learn more about Feature Fridays!



Recently Completed


New Services


LogInYahoo Registration and Login

We are pleased to announce Yahoo! has included the client registration for their Merchant Solutions ecommerce sites. Order today your Registration and Login for Yahoo Stores and have it installed in 2-3 business days!



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Don't forget to download our e-books!

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This book is broken up into 7 different parts. You will learn: 50 Digg Tactics, 50 LinkedIn Tactics, 50 Squidoo Tactics, 50 StumbleUpon Tactics, 50 Twitter Tactics, 50 Yahoo Answers Tactics, and 50 YouTube Tactics. Download your free copy of 350 Social Media Tactics




Relevancy Is QueenDid you read our last SEO e-book?

Relevancy is Queen has gotten rave reviews!

If content is king, then relevancy is queen! Find out how being relevant can get you to #1 in the search engines today!

Plus, it's free!!






Featured Video Tutorial
We learn every single day more and more reasons why you absolutely must have a blog for your business.
  • It's the hub for everything that you do via social networking. 
  • It's a great place to work on SEO
  • It's a great way to connect with customers
  • It's a phenomenal avenue to allow for your customers to like, know, and trust you
All of the above equal more sales. We like more sales :)

Although Blogger no longer allows you to use FTP for your blog, you can still have all the benefits of a blog with the URL www.YourURL.com.

All you have to do is switch over to a custom domain in Blogger and set up a CNAME Record. Sound difficult?

It's not really.

You just have to go through the steps.

This video tutorial will walk you step by step showing you how to set up a custom domain with Blogger, how to create a subdomain on Yahoo, how to create a CNAME Record for your blog, and some basic testing to make sure it all works.

Don't want to do this yourself or if you want your blog to match the look and feel of your store like we did for Indulge N Spoil?

That's why we are here! Give us a call right now by calling 888-312-7839.

Enjoy the video and I will talk to you soon!




Recent Blog Tips

Make sure you are subscribed to our blog! Over the next few weeks we are going to expand on each aspect we discussed above in more detail. We have lots of choices to keep up with our blog. You can subscribe to our RSS feed or get email updates. If you use Twitter, you can get to know me and get updates on new blog posts too.



Recently Interviewed

1 Choice 4 Your Store is proud and honored to host Ecom Experts on WebmasterRadio.fm

We have had the privilege of interviewing some of the most amazing guests and hope you enjoy listening to the interviews as much as we enjoyed doing them!

If you have missed any of our shows, you can click on the links below.

Air Date: October 11, 2010

Can local directories help my site rank better in Google?? We learn the answer to these and other questions with Mark Munroe from MerchantCircle.com. Air Date: October 4, 2010

Shawna speaks with Matt Siltala, Co-Founder of Dream Systems Media, about Viral Marketing. Matt explains the concept, ROI opportunities, industry benefits, marketing methods and some successful examples. Air Date: September 27, 2010

Shawna and Rene present their end of month Ecommerce Q and A. They review different ecom sites this month showcasing Exotic Fruits, Sterling Silver Jewelry, Thin Wallets, and medical tests. Air Date: September 20, 2010

Dave Davies, CEO of Beanstalk Search Engine Optimization Inc, discusses How Does Google Instant Affect Your Traffic and Sales. We also learn how it will affect PageRank, traffic and sales. Air Date: September 14, 2010

Greg Jameson, President of WebStores Ltd. tells us why video such a hot topic for store owners. We also learn what it take to create a YouTube Channel including formulating topics, length and adding videos to your website. We also go into the production process, from editing to lighting to even green screens. Air Date: August 30, 2010

Mike Ober from Yahoo Small Business stops by to discuss the new features released earlier this month from Yahoo, as well as, best practices for Customer Registration. He also participates on the monthly site reviews. Air Date: August 23, 2010

Studies show that its less expensive to bring existing customers back than to attract new ones. So how can you take your existing customers and bring them back into your store to purchase again? Shawna welcomes the always popular Kat from Kats Kloset! Kat was recently named one of the top 6 Social Media Sellers by eBays blogger, Richard Brewer Hayes and is keeping busy trying to live up to that image. Air Date: August 9, 2010

Mitchell Harper is the co-founder and product manager for BigCommerce.com, the fastest growing e-commerce platform in the world.

Residing in Sydney, Australia, he has built Interspire (the parent company of BigCommerce.com) along with co-founder Eddie Machaalani to over 50,000 clients and seven figures in yearly revenue with 40 employees in three countries. All of this growth was the result of listening to customers, hiring the right people and guerilla marketing.

Nobody understands more how to grow your business to a seven figure a year business on a shoestring business. Shawna asks Mitchell what it takes to get there…and stay there! Air Date: August 2, 2010

Every store owner starts out wondering the same thing, how should I be shipping my items? Should I use the Post Office, Fed Ex, or UPS? All things shipping are discussed with Eric Nash, Director of Online Marketing for Stamps.com. Shawna and Eric discuss online postage software, tracking, International Shipping and more. Air Date: July 26, 2010

Shawna and Rene do their end of the month site review session for the month of July. They look into a number of ecommerce sites selling adult novelites and products, and look into issues likes anchor links, product descriptions, patterned backgrounds, html elements and more. Air Date: July 19, 2010

Shawna welcomes Greg Jameson from WebStores Ltd to discuss online marketing for online store owners. Air Date: July 12, 2010

Shawna speaks with Don West and Kenny Barrickman of WildWestDeals about Using Video for Ecommerce. Air Date: June 28, 2010

Shawna and Rene look for specific problems in regard to SEO, Usability, Landing Page Optimization, and help you to increase conversions. In this session, they look at issues on a number of websites including shopping cart pages, rotating banners, product images, links, add to cart buttons, copyrights and more. Air Date: June 21, 2010

Maria Bailey, author of Mom 3.0, shares her knowledge of marketing to the every day Mom. Offering practical insight on closing the sale, and getting Moms attention with great marketing and top notch customer service. Air Date: June 15, 2010

Jennifer Whaley, Business Development Manager at Century Interactive, shares her useful insight to give us the seven ways that you can get the most out of website tracking. Air Date: June 7, 2010

Mike Ober from Yahoo! Small Business previews the upcoming Internet Retailer Conference, Yahoo Merchant Summit, plus offers some Ecommerce Best Practices. Air Date: June 1, 2010

Shawna and Rene do their end of the month Q and a, where they offer some site reviews for an online Latin store for Authentic Mexican Food and Latin Products, TheLatinProducts.com and ivyrosegifts.com, a site that offers a variety of personalized items including birth records, prints, step stools, and ID tags, including keepsake christening or baptism gifts. Air Date: May 24, 2010

How does Google TV effect online store owners? Shawna offers some direction on how merchants can utilize Google TV, a new experience made for television that combines the TV you know and love with the freedom and power of the Internet recently unveil at the Google I/O event last week. Air Date: May 11, 2010

Melinda Jackson is an eBay PowerSeller and Education Specialist. She also hosts her own online radio show and is an eCommerce Coach. She shares some of her ecommerce expertise.


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September 2010 Yahoo Store News Part 2

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